VAR GROUP S.p.A.

System Integration/VAR segment for the Enterprise sector, with revenues for about € 178M focusing on over 10,000 IT customers.

IndustryInformation Technology
SpecializationSystem integration, IT services
810
Employees
178M €
Annual turnover
Empoli
Headquarter Italy

The challenge

The printing processes of a major European Publisher were managed by a team of 6 technicians. After 30 years the team members retired and therefore VAR GROUP S.p.A. had to make a decision. They could hire younger technicians as substitution or evolve to an innovative solution.

The solution

Sherlogic mapped the mental processes of the technical team, automated the controls.

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Without SherlogicWith Sherlogic
Support Servicereactiveproactive
KnowledgeKey engineersSherlogic automatic system
Proactive support6 technicians on-siteautomatic service / remote 24/7 support

FASTWEB S.p.A.

FASTWEB S.p.A. is an italian telecommunications company and it provides landline, broadband internet and digital television services. FASTWEB S.p.A. is also one of the most important companies in Italy providing FTTH connections. Today, FASTWEB S.p.A. is fully owned by the Swiss telecommunication company Swisscom.

IndustryTelecommunication
SpecializationNew-generation fibre optic network spanning 35,000 kilometres.
720
Employees
1688M €
Annual turnover
Milano
Headquarter Italy
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Without SherlogicWith Sherlogic
Support Servicereactiveproactive
Troubleshooting ticket30 minutesreal-time troubleshooting
Proactive support-99,61%