Those who deal with operations, related to the production of goods or services, and with customer service, need their IT infrastructure to work in a precise and reliable way, and they also need any problems to be quickly identified and resolved.
During the Sherlogic platform implementation phase, all processes are mapped to ensure that they are consistent with the company’s IT systems. This allows the Production Manager to automate the processes, resulting in increased productivity and savings in terms of resources.
What’s more, the Sherlogic platform identifies the causes of IT problems that have led to production issues, allowing for fast and targeted action to be taken without losing time and productivity.
Lastly, Customer Service/After Sales Managers can quickly identify and solve problems related to the malfunctioning of IT structures, making them able to provide prompt responses to customers in the event of complaints or to prevent the problems themselves, significantly reducing the number of complaints.
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If your company uses computer resources intensively, both hardware and software, you will surely have experienced the negative effects of what is called “technological disruption”.