PROVIDING TIMELY RESPONSES TO NETWORK PROBLEMS AND REDUCING DOWNTIME
One of Italy’s leading large-scale retailers often complained about a lack of responsiveness from its provider in managing communication problems within its network of stores, with customers losing their confidence as a result.
Since the carrier implemented Sherlogic Network to improve its NOC service, it has become proactive and intervenes in 100% of cases before the problem even becomes apparent to the customer.
- Downtime for blocking malfunctions has been reduced by 43%
- Downtime for non-blocking malfunctions has been reduced by 64%
Thanks to the implementation of Sherlogic, the group has increased the level of satisfaction among its stores and has renewed its contract with its telecommunications services provider.