LARGE-SCALE RETAIL INDUSTRY

Providing timely responses to network problems and reducing downtime

PROVIDING TIMELY RESPONSES TO NETWORK PROBLEMS AND REDUCING DOWNTIME

One of Italy’s leading large-scale retailers often complained about a lack of responsiveness from its provider in managing communication problems within its network of stores, with customers losing their confidence as a result.

Since the carrier implemented Sherlogic Network to improve its NOC service, it has become proactive and intervenes in 100% of cases before the problem even becomes apparent to the customer.

  • Downtime for blocking malfunctions has been reduced by 43%
  • Downtime for non-blocking malfunctions has been reduced by 64%

Thanks to the implementation of Sherlogic, the group has increased the level of satisfaction among its stores and has renewed its contract with its telecommunications services provider.

Real-time analysis of your infrastructure and activities

We're giving human intuition data extracted in real time from the infrastructure and resources. Let's start by designing the human in this process. Sherlogic combines all available data, identifies key relationships and places them in one place, which was almost impossible before.